Customer Relationship Management: CRM Basics 101 to Advanced
This course is about the practical attributes of customer relationship management - critical key of business success
What you'll learn
- You will gain an insight into the definition of CRM and the experts will break down this definition into easy components for you
- you will be able to analyze its applicability in the real industry as well.
- The experts will narrate the history associated with CRM and what all developments took place after it first came into usage.
- An understanding will be developed about how the customer relationship matrix works and what are its uses.
